Question 1

What is the referral workflow for hotels, homestays, and villas?

Accepted Answer

Very simple. XanhMoto provides a free A5 acrylic standee for your reception desk with bilingual VN/EN price menus and your custom QR code. When a guest asks for a bike, your staff simply scans the QR code or messages our Zalo hotline. We deliver the scooter quickly (typically within 15–30 minutes in central and coastal Da Nang), hand over the bike, and record your commission immediately.

Question 2

How are partner commissions calculated and paid?

Accepted Answer

Commissions are calculated directly per rental day of each booking. You can flexibly choose to receive payment immediately via bank transfer upon successful vehicle handover, or accumulate a consolidated monthly payout.

Question 3

Does the hotel need to provide overnight charging or face fire safety (PCCC) risks?

Accepted Answer

Absolutely not. Guests swap batteries at citywide 24/7 V-GREEN battery cabinets across Da Nang (taking just 1 minute, like visiting a gas station). Your hotel never has to plug in charging cables overnight in basements, fully complying with PCCC fire safety regulations.

Question 4

Is the hotel liable if a guest damages or loses the scooter on the road?

Accepted Answer

None at all! XanhMoto signs digital rental contracts directly with the guest, collects deposits, and covers vehicle maintenance and insurance. We are always ready to assist if the guest encounters any technical issue on the road.

Question 5

How do KOL/KOC, Travel Bloggers, and Tour Guides partner with XanhMoto for Affiliate earnings?

Accepted Answer

Yes! XanhMoto provides a custom Promo Code and referral link named after your channel. Your followers get an instant rental discount, while you earn automatic commissions on every completed booking. We also have flexible vehicle sponsorship programs for travel review trips exploring Da Nang, Son Tra, and Hoi An.

Question 6

What equipment and support are provided for sponsored filming trips?

Accepted Answer

We provide late-model VinFast EV scooters in smooth running condition, fully charged batteries, quality helmets, and sturdy phone mounts for route recording.

Question 7

How can I track my referral conversions and commission payouts?

Accepted Answer

You receive transparent reports on the number of bookings and rental revenue generated by your promo code. Commissions are settled and transferred directly to your bank account on a transparent monthly schedule.

Question 8

As a licensed Tour Guide, how do I quickly request bikes for my tour guests?

Accepted Answer

Tour Guides have a dedicated B2B hotline/Zalo line. Just message us the number of bikes, delivery time, and location (hotel, homestay, resort, or gathering point). XanhMoto prioritizes dispatching fresh bikes immediately.

Question 9

We need a bulk rental of bikes for a tour group, teambuilding, or film crew. What special offers and services are available?

Accepted Answer

With group or event rentals, XanhMoto applies tiered wholesale pricing. We prepare a synchronized fleet (matching VinFast Evo/Feliz models, uniform colors, fully charged batteries), deliver on time to your venue, and provide dedicated staff for smooth handover and support.

Question 10

Where can the fleet be delivered and handed over?

Accepted Answer

We deliver anywhere across Da Nang & Hoi An, including hotels, homestays, coastal resorts (Son Tra, My Khe, Ngu Hanh Son), teambuilding staging grounds, or filming locations.

Question 11

What does the team assist with when delivering fleet vehicles for our event?

Accepted Answer

Our team delivers the bikes on schedule to your meetup location, provides quality helmets, and briefs members on quick, safe EV operation. During the ride, if any technical issue arises, XanhMoto is ready to assist promptly via our Hotline.

Question 12

Do you provide rental contracts and payment receipts for corporate booking?

Accepted Answer

Yes, fully. We provide clear rental contracts and official payment receipts for businesses, travel agencies, and event organizers.

Question 13

How do attraction ticket agents, spa facilities, and tour operators partner with XanhMoto?

Accepted Answer

XanhMoto distributes your services through two flexible channels: (1) Direct individual ticket & voucher retail for rental customers, and (2) Value-packed travel combos (e.g. EV Rental + Ba Na Hills Ticket). Self-guided tourists renting bikes naturally need these tickets, creating an organic, high-converting sales channel.

Question 14

How are wholesale ticket rates, e-voucher delivery, and payments settled?

Accepted Answer

Both parties agree on wholesale agent rates or distribution commissions. When a customer books a ticket or combo on XanhMoto, e-tickets or QR vouchers are issued instantly to the customer. Ticket revenues are reconciled and settled punctually via transparent bank transfers.

Question 15

Does XanhMoto support cross-promoting flyers, standees, or discount vouchers at vehicle pickup hubs?

Accepted Answer

Yes! Partners can display flyers, special discount vouchers, or QR code standees at our vehicle handover hubs to directly reach high-intent independent travelers right as they start their journey.

Question 16

How does XanhMoto screen and maintain quality control for bundled tickets and services?

Accepted Answer

XanhMoto strictly partners with reputable providers offering transparent pricing and attentive service. Any partner service that receives negative customer feedback or experiences ticketing failures will be discontinued and delisted immediately.

XanhMoto 공식 파트너 프로그램

Hotels, Homestays & Luxury Villas

KOL/KOC, Travel Bloggers & Tour Guides

Tour Groups, Corporate Teambuilding & Events

Attraction Tickets, Spa & Tour Combos

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