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XANHMOTO · AN OPEN LETTERDa Nang & Hoi An

Dear traveler about to set off on a peaceful trip,

Green Mobility, Distinctive Experience

So that every journey leaves only ease, peace, and smiles.

Serene moment with a VinFast electric scooter on Da Nang coast at sunset
An afternoon along the Da Nang coastline, where our journey toward quiet green mobility began.

Renting a scooter is a small thing. But your trip is not: it might be the one holiday you get all year, the first trip for the two of you, or your first time in Da Nang.

So we want the scooter to be the one part you never have to think about.

We start from very small things

A clean helmet. A scooter checked before it reaches you. A price list and damage fee schedule stated clearly from the start. Nobody praises these things, but they are the kindest way to welcome a guest.

We choose to trust you first

You are far from home and you need your passport to check in. So we do not hold your original documents and we do not take a deposit.

Why we chose electric scooters

Da Nang lives on its sea and clear skies. We do not want to add smoke and noise to the very places people come to breathe.

An electric scooter trip produces no direct exhaust from the vehicle. One trip is small, but done steadily it makes a cleaner city, for those who stay and for those who will come back.

We are honest about what our scooters cannot do

One battery lasts about 50 to 60 km. Scooters, including electric ones, are not allowed up to Ban Co Peak on Son Tra. We tell you in advance, so you are not left puzzled halfway.

We are not perfect, and we keep listening

If there are times we fall short, please tell us plainly; that is how we get better.

Sanitized clean helmets and well-maintained VinFast electric scooter
Every helmet freshly sanitized, every scooter carefully inspected before it is handed to you.
Thoughtful doorstep electric scooter handover at hotel lobby in Da Nang
Friendly doorstep delivery and paperless agreement to get your trip off to an effortless start.
Quiet ride through historic Hoi An streets on electric scooter
Gliding smoothly past lantern-lit lanes in Hoi An, with zero engine roar and zero petrol smell.
Overlooking the vast ocean on Son Tra Peninsula with VinFast electric scooter
Sweeping coastal panoramas of Son Tra Peninsula, where true joy is breathing fresh ocean air.

Three things XanhMoto steadfastly pursues:

Mission

Pioneering the use of technology to simplify scooter rentals, building a transparent, efficient, and worry-free mobility ecosystem.

Vision

Setting a new benchmark for self-drive mobility services: cleaner, safer, and remarkably convenient.

Business Philosophy

Do it right. Tell the truth. Be kind to every guest. Be a little better than yesterday.

Three small promises we remind ourselves of every day:

1

No scooter goes out unless it is ready

Scooters that are no longer good are replaced, helmets must be clean, maintenance follows procedure, whether or not anyone is checking.

2

What bothers you, we fix

Pick-up, battery swaps, finding stations: we want every step to feel easy for you.

3

Tell the truth

No overpromising, no embellishing. What our scooters can and cannot do, we tell you all of it.

We do not hope you remember the name XanhMoto. We hope you remember a morning by the sea, a cool breeze and a light heart.

Thank you for reading this whole letter. Your trust is something we will look after.

We wish you a smooth, peaceful and memorable trip along the coast of Central Vietnam.