Damage Fee Policy & Genuine VinFast Parts Catalog
Zero hidden markups. Minor hairline scratches from normal road travel are 100% FREE. We strictly charge genuine VinFast factory part costs with 0 VND added labor fee.
4 Guarantees You Can Rely On
100% Free Hairline Scratches
Vết xước mờ do bụi cát biển và sỏi đá văng khi di chuyển là hao mòn tự nhiên. 0 VND phụ phí.
Free 24/7 Breakdown Swap
Lỗi động cơ, pin hay phần mềm do xe? Đội cứu hộ mang xe mới đến tận nơi trong 15–30 phút hoàn toàn miễn phí.
Zero Held Passports / IDs
Chỉ chụp ảnh đối chiếu Passport / CCCD và ký hợp đồng số. Bạn giữ toàn bộ giấy tờ tùy thân của mình.
Genuine VinFast Factory Price
Nếu có linh kiện vỡ gãy do va chạm: áp dụng đúng hóa đơn từ VinFast, không kê giá, không phạt ngày xe nằm nghỉ.
Genuine VinFast Parts Catalog
Prices apply only when components are fractured or snapped from severe drops. Normal scratches = 0 VND.
| Component | Evo MAX | Feliz MAX | Policy |
|---|---|---|---|
Rearview Mirror (Left / Right) Genuine VinFast anti-vibration wide-angle mirror | 90.000 – 120.000 đ~$3.5 – $4.7 USD | 100.000 – 140.000 đ~$3.9 – $5.5 USD | check_circle0 VND if hairline |
Brake Lever (Left / Right) Cast aluminum brake lever with motor cutoff sensor | 80.000 – 110.000 đ~$3.1 – $4.3 USD | 90.000 – 130.000 đ~$3.5 – $5.1 USD | check_circle0 VND if hairline |
Handlebar Grip & Electronic Throttle Ergonomic rubber grip with Hall-sensor electronic throttle | 120.000 – 180.000 đ~$4.7 – $7.0 USD | 140.000 – 210.000 đ~$5.5 – $8.2 USD | check_circle0 VND if hairline |
Turn Signal LED Light (Front / Rear) High-luminance LED turn indicator with IP67 waterproofing | 140.000 – 180.000 đ~$5.5 – $7.0 USD | 160.000 – 220.000 đ~$6.3 – $8.6 USD | check_circle0 VND if hairline |
Full LED Projector Headlight Assembly Genuine VinFast projector headlight with tempered lens | 750.000 – 950.000 đ~$29 – $37 USD | 850.000 – 1.150.000 đ~$33 – $45 USD | check_circle0 VND if hairline |
Rear LED Tail & Brake Light Assembly Aerodynamic one-piece tail light with LED signature strip | 380.000 – 480.000 đ~$15 – $19 USD | 420.000 – 550.000 đ~$16 – $21 USD | check_circle0 VND if hairline |
Digital Color LCD Instrument Cluster Multi-color LCD showing speed, battery %, and ride modes | 750.000 – 980.000 đ~$29 – $38 USD | 850.000 – 1.180.000 đ~$33 – $46 USD | check_circle0 VND if hairline |
Smart Key FOB / Remote Controller Anti-theft remote smartkey with wireless ignition | 500.000 – 650.000 đ~$19 – $25 USD | 550.000 – 700.000 đ~$21 – $27 USD | check_circle0 VND if hairline |
Side Fairing / Body Cowl Panel OEM color-matched ABS panel (only charged if cracked or snapped) | 280.000 – 450.000 đ~$11 – $18 USD | 320.000 – 520.000 đ~$12 – $20 USD | check_circle0 VND if hairline |
Mudguard / Fender (Front / Rear) Flexible high-impact fender preventing road splash | 160.000 – 260.000 đ~$6.3 – $10 USD | 180.000 – 290.000 đ~$7.0 – $11 USD | check_circle0 VND if hairline |
Foldable Aluminum Passenger Footpeg Heavy-duty aluminum footpeg with push-spring release | 120.000 – 160.000 đ~$4.7 – $6.3 USD | 130.000 – 180.000 đ~$5.1 – $7.0 USD | check_circle0 VND if hairline |
Side Kickstand / Dual Center Stand Powder-coated reinforced steel with safety cutoff sensor | 110.000 – 180.000 đ~$4.3 – $7.0 USD | 130.000 – 210.000 đ~$5.1 – $8.2 USD | check_circle0 VND if hairline |
Rear Grab Rail / Cargo Rack Ergonomic cast aluminum rear grab bar | 190.000 – 280.000 đ~$7.5 – $11 USD | 210.000 – 320.000 đ~$8.2 – $12.5 USD | check_circle0 VND if hairline |
verifiedAll replacement parts are official OEM components supplied directly by authorized VinFast 3S service centers, billed at exact receipt price with 0 VND added labor fee.
Optional Insurance Cover Plans
Choose peace of mind during booking to minimize or completely waive liability for accidental damage.
0 đ
Included in rental price
- check100% Free hairline scratches
- checkFree breakdown swaps
- infoBroken parts: Paid at factory price
30.000 đ / day
~$1.20 USD / day
- check100% Free hairline scratches
- check70% Discount on parts replacement
- checkPriority 24/7 rescue support
60.000 đ / day
~$2.40 USD / day
- verified100% Waived cosmetic & body damage
- checkCracked fairing, broken mirror = 0 VND
- check1-Minute fast return checkout
4 Steps If An Incident Occurs
Stay safe & call hotline
Pull over safely and call our rescue hotline or message via Zalo/WhatsApp.
Send photos & location
Chụp 2–3 góc ảnh hiện trạng và gửi ghim vị trí của bạn để kỹ thuật viên xuất phát.
On-site bike swap
Trong 15–30 phút, đội kỹ thuật mang một chiếc xe mới đầy pin tới để bạn tiếp tục lịch trình.
Transparent settlement
Đối chiếu ảnh ban đầu lúc nhận xe, tính đúng giá gốc phụ tùng hoặc miễn trừ 100% nếu có gói bảo hiểm.
Common Questions
What counts as a minor scratch and why is it 100% free?expand_more
During beach rides and city cruising, minor hairline dust marks and sand swirls naturally happen. XanhMoto treats this as fair wear-and-tear. We waive 100% of minor surface scratches at zero cost. You will never be charged for everyday riding marks.
What happens if I drop the bike and break a mirror or crack a panel?expand_more
We strictly charge the exact genuine replacement part price from the official VinFast catalog shown above. We add ZERO labor fees, ZERO markup, and ZERO 'loss of rental' penalties.
How does the VIP Full Cover Protection (60k VND/day) protect me?expand_more
With VIP Full Coverage selected during booking, you are completely exempt (100% waived) from paying for cosmetic damage, cracked panels, broken mirrors, or damaged lights resulting from accidental falls. Ride with absolute peace of mind.
Who covers technical breakdowns or motor faults on the road?expand_more
XanhMoto is 100% responsible for all mechanical, electrical, and battery faults. Our mobile rescue team will arrive within 15-30 minutes with a freshly charged replacement bike free of charge.
How does the vehicle inspection work upon pickup and return?expand_more
At handover, our staff takes clear 4-angle photos of the bike alongside you, attached directly to your digital rental contract. At return, we simply cross-check with those initial photos. Zero misunderstandings, 100% fair and transparent.
Ready to Rent a VinFast Electric Scooter?
Brand new Evo MAX & Feliz MAX fleet. Doorstep delivery, 0dB silent riding, digital rental contract.