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My Khe, Da Nang
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helpFrequently Asked Questions
expand_circle_rightDo I need to pay a deposit to rent an electric scooter in Da Nang?
Daily rental: No deposit required, no need to leave original documents. Just take a photo of your ID and sign the digital contract. Long-term rental (monthly): A deposit is required as agreed, refundable at contract end after vehicle inspection.
expand_circle_rightDo I need a driver's license to rent a VinFast electric scooter?
Electric scooters under 50cc do not require a driver's license under Vietnamese law. You only need your ID/Passport. However, we recommend having riding experience for your safety in traffic.
expand_circle_rightWhere can I charge the electric scooter and how long does it take?
VinFast scooters use the VinFast battery swap station network across Da Nang — it takes only 1-2 minutes to swap a full battery. Completely free during your rental period. You can also charge at your hotel using a regular outlet, which takes about 6-8 hours for a full charge.
expand_circle_rightWhat happens if the scooter breaks down or runs out of battery?
During your trip, if the vehicle experiences a technical failure, we will provide a free replacement. Please note that we do not offer vehicle replacements for external issues such as flat tires or punctures. However, customers who purchase the Protection Package enjoy extended coverage: You will receive an on-site replacement vehicle for any incident, including flat tires.
expand_circle_rightWhat is the late return policy?
Less than 1 hour late: Free, no extra charge. 1 hour or more: Surcharge of 15,000 VND/hour. More than 9 hours: Counts as a new rental day at the corresponding daily rate. We encourage you to notify us in advance if you need to extend your rental.
expand_circle_rightWhat are the benefits of long-term (monthly) rental?
Long-term rental starts from just 1,500,000 VND/month — significant savings compared to daily rental. Includes: free battery swaps, regular maintenance, 24/7 technical support. Flexible contracts from 1 month, easily extendable. Perfect for students, workers, and long-stay travelers.