Get in Touch
support_agentSupport Channels
storefrontContact Information
Address
27 An Cư 4, Phường An Hải, Quận Sơn Trà, TP. Đà Nẵng
xanhmoto@gmail.com
Operating Hours
apartmentOur Branches
mapLocation Map
edit_noteSend Message
helpFrequently Asked Questions
expand_circle_rightHow can hotels, homestays, and villas partner with XanhMoto to offer electric bike rentals for guests?
XanhMoto offers a dedicated partner program with attractive commissions per booking. We handle direct doorstep delivery to your guests within 15–30 minutes, provide reception standees/brochures, and assign a dedicated account manager. Please submit your details via our form or contact our B2B hotline directly.
expand_circle_rightCan travel bloggers, influencers, or tour guides partner with XanhMoto for affiliate marketing or sponsored bikes?
Yes! XanhMoto welcomes content creators, reviewers, and local tour guides. We provide custom promo codes with attractive booking commissions, alongside free sponsored bikes for Da Nang travel content projects. Please submit your social channel links via our contact form to get started.
expand_circle_rightWhat special benefits do you offer for large group rentals (5–30 bikes) for events, teambuilding, or film crews?
For group and event bookings, XanhMoto provides custom bulk discounts, a synchronized 100% brand-new fleet (matching colors/models with full batteries), on-time delivery at your assembly point, and on-site technical support throughout your event.
expand_circle_rightWhat are the requirements to consign idle VinFast electric bikes or partner as a service hub location?
We accept quality-verified VinFast electric bikes for consignment with transparent monthly revenue sharing. For business properties along major tourism routes in Da Nang and Hoi An, we welcome location partnerships for pickup/drop-off hubs. Please submit your details for evaluation.
expand_circle_rightHow does XanhMoto handle feedback or service quality concerns?
All feedback is reviewed directly by our management team with a guaranteed resolution within 2 business hours. If our service fails to meet our promises (late delivery, subpar bike condition), we immediately provide a replacement bike or a fair refund.
expand_circle_rightHow quickly will I receive a response, and how can I contact you for urgent requests?
Inquiries submitted via our contact form or email will be answered within 24 business hours. For urgent bike delivery, technical assistance, or roadside emergencies, please call our 24/7 Hotline (0815.611.666) or message us via WhatsApp/Zalo for immediate support.