Question 1

What is an electric motorbike battery swap station?

Accepted Answer

An electric motorbike battery swap station is an automated VinFast V-GREEN cabinet where you exchange a flat battery for a fully charged one in about a minute, with no waiting to charge. Stations are spread across Da Nang and Hoi An and run 24/7.

Question 2

Where do I get the battery swap code?

Accepted Answer

The code is generated automatically when order status becomes active. Check your email or contact XanhMoto.

Question 3

Is battery swap free?

Accepted Answer

Completely free. Cost is already included in your rental price.

Question 4

Where can I find battery swap stations?

Accepted Answer

Download the 'Trạm Sạc EV' app from App Store or Google Play -> Tap 'Nearby Stations' -> Select 'Đổi Pin' tab to view nearest VinFast V-GREEN cabinets with real-time full battery availability.

Question 5

What if I rent multiple scooters?

Accepted Answer

After entering PIN, you will select the vehicle to swap from the displayed list.

Question 6

How many battery swaps are included daily?

Accepted Answer

You get 3 free battery swaps per day (equivalent to 200–300km), plenty for traveling across Da Nang, Son Tra, Ba Na Hills, and Hoi An.

Question 7

How far can I ride on a full battery?

Accepted Answer

Each full battery provides around 60km of range (a 1-battery scooter reaches ~60km, a 2-battery scooter reaches ~120km), depending on riding speed and payload.

Question 8

What are station operating hours? Can I swap at night?

Accepted Answer

VinFast V-GREEN cabinets are fully automated and open 24/7, including late nights, weekends, and holidays.

Question 9

Do I need to charge at my hotel or homestay?

Accepted Answer

No charging needed at all. Swapping takes just 1 minute like refueling at a gas station, completely avoiding messy cables and hotel fire restrictions.

Question 10

What if a cabinet fails to open or phone loses signal?

Accepted Answer

Please wait 30–60 seconds and try scanning again. If it still doesn't open, call our XanhMoto Hotline for immediate remote assistance.

VinFast Battery Swap Stations in Da Nang