auto_awesomeGenerated Summaryexpand_more
Before going to swap a battery, the first step is to know which cabinet is nearby and which one still has full batteries. The Trạm Sạc EV app does both. The three steps below take less than a minute.
3 steps to find the nearest battery swap cabinet
Download the "Trạm Sạc EV" app. Available on the App Store and Google Play. Viewing the map does not require creating an account and is completely free.
Turn on location and search for stations. Open the app, grant GPS location permissions, and tap the green "Tap to find stations nearby" button on the main screen.
Switch to the "Swap Battery" (Đổi Pin) tab. The app filters a list of battery swap cabinets around you — for example, AU Minimart, PVOIL gas station, My Khe beach parking lot. Each cabinet shows the number of full batteries available, such as 9/10 batteries. Tap the directions button to let Google Maps guide you there.
Illustration: battery swap cabinet map showing distance and remaining full batteries for each cabinet
? Tip for choosing a cabinet: prioritize cabinets with at least 2 full batteries. If a cabinet only has exactly 1 left, someone else might take it by the time you arrive, forcing you to go to another cabinet.
How to handle issues at the swap cabinet?
Here are the four most common situations and how to resolve them:
Situation | Cause | Solution |
|---|---|---|
The screen says another customer is currently swapping | The VinFast system only allows one active swapping session at a time. | Wait about 40 seconds, then scan again — the swap page has a countdown timer. Your swap count hasn't been deducted yet. If this persists, call 0815.611.666. |
Battery pushed in, but the cabinet doesn't recognize it | The battery wasn't pushed in deep enough, so the bottom contact latch didn't click. | Push it further decisively. If it still fails, call us immediately, do not leave — slots open for over 200 seconds will auto-cancel and you will lose a swap. |
Arrived, but the cabinet is out of full batteries | Another customer just took the last one. | Re-open the app to find the next nearest cabinet, usually just 1–2 km away. If you haven't clicked "authenticate", you haven't lost any swaps. |
Out of daily swaps | Used all 3 swaps for one battery. | Call our hotline at 0815.611.666 to request extra swaps. |
? Tip to avoid driving around: in the app, choose cabinets that have at least 2 full batteries available. If a cabinet only has exactly 1 left, someone else might take it by the time you arrive.
When should you swap the battery?
The most ideal time to swap is when your battery is between 10% and 20%. Below 10%, the scooter may reduce power, so never let the battery drop to 0%.
For a full battery level guide, daily swap limits, and troubleshooting cabinet errors: VinFast electric scooter battery swapping in Da Nang — costs, limits, and range.
Frequently Asked Questions (FAQ)
Does the app force you to top up money or register an account to view the map?
No. You can view the cabinet map as soon as you open the app, with no need to top up money or create an account.
Do VGreen battery swap cabinets operate at night?
Most VGreen cabinets run 24/7, including nights and holidays.
How do I know if the cabinet has full batteries before driving there?
Tap the cabinet icon on the map, and the app will display the number of available full batteries in real time, such as 9/10 batteries or 5/10 batteries. You should choose cabinets with at least 2 batteries left.
Does the app cover Hoi An and areas far from the center?
Yes. The map covers Da Nang, Hoi An Ancient Town, Marble Mountains, South Hoi An, and inter-provincial connecting routes.
What if I arrive and the cabinet says it is temporarily out of service?
Re-open the app to find the next VGreen cabinet, which is usually only 1–2 km away. Or call the hotline at 0815.611.666, and our staff will direct you to the most convenient swapping point.
Already standing at the cabinet?
· Steps to swap the battery at the cabinet and install it in the scooter
· The Ultimate A-Z Guide to VinFast Electric Scooter Battery Swapping
